Service Desk Engineer (12 hour Shift)

Job Description

  • To provide Level 1 troubleshoot, accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
  • Be available to take calls.
  • Prompt response to queries via voicemail / email / fax.
  • Accurate assessment/ resolution of problems.
  • Provide first level support to troubleshoot and solve technical problems.
  • Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
  • Coordination for employee user account administration, activation, changes, and terminations.
  • Receive and answer all users’ IT service request calls.

Job Requirement

  • Minimum Diploma in IT related discipline
  • Minimum 1 year of relevant experience in providing remote support to end user
  • Good understanding of OS, O365, hardware and software issues.
  • Able to commit to nightshift

Application Submission

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